Reset Your Password: Fast, Secure, and Simple
Overview
Locked out or forgot your password? Use this step-by-step guide to reset it safely and get back into your account.
Quick Steps to Reset Your Password
- Start the reset
- On the sign-in screen, select “Forgot password?”
- Enter your account email or username
- Verify your identity
- Choose a method:
- Email: Receive a password reset link
- SMS: Get a one-time verification code
- Authenticator app: Approve or enter a code
- Follow the on-screen prompts
- Open the reset message
- Check your inbox or phone for the reset link/code
- Open the latest message (reset links expire for security)
- If the link isn’t clickable, copy and paste the full URL into your browser
- Create a new password
- Follow the on-screen requirements
- Best practice: Use 12+ characters, with a mix of words, numbers, and symbols
- Avoid reusing passwords from other sites
- Finish and sign in
- Submit your new password
- You’ll see a confirmation and can sign in immediately
If You Didn’t Receive the Reset Email or Code
- Wait 1–2 minutes, then refresh your inbox
- Check spam/junk, “Promotions,” or “Other” folders
- Search your inbox for “password reset” or the service name
- Confirm you entered the correct email/username
- Resend the link/code from the reset page
- If you use a work or school email, check with your IT team in case of filters
- Still nothing? Try a different method (SMS or authenticator) or contact support
If the Link Expired or Doesn’t Work
- Request a new reset link
- Open the link in a private/incognito window
- Try a different browser or device
- Make sure you’re using the most recent email (only the newest link works)
Using Single Sign-On (Google, Apple, Microsoft, etc.)
- If you sign in with SSO, reset your password through your identity provider
- Return to the app and sign in with your SSO account after updating it
Two-Factor Authentication (2FA)
- After resetting your password, you may be asked for a 2FA code
- If you lost access to your 2FA device:
- Use your recovery codes, if available
- Try a backup method (SMS, email, or backup authenticator)
- Contact support to verify your identity
Security Best Practices
- Use a unique password for this account only
- Consider a password manager to create and store strong passwords
- Never share your reset code or link with anyone
- Access reset pages from the official website or app only; avoid links from unknown senders
Clear, User-Friendly UI Copy (Ready to Use)
- Forgot password? Link: “Forgot password?”
- Email/username field label: “Email or username”
- Helper text: “We’ll send you a reset link if this account exists”
- Primary button: “Send reset link”
- SMS option button: “Text me a code”
- Code input label: “Enter 6-digit code”
- New password label: “Create a new password”
- Helper text under password: “Use 12+ characters. Avoid using old passwords.”
- Confirm password label: “Confirm new password”
- Submit button: “Reset password”
- Success message: “Password updated. You can now sign in.”
- Error (invalid/expired link): “This reset link has expired. Request a new one.”
- Error (rate limit): “Too many attempts. Please try again later.”
- Error (mismatch): “Passwords don’t match. Try again.”
- Resend: “Didn’t get it? Resend email” or “Resend code”
- Alternative method: “Try another verification method”
- Support: “Need help? Contact support”
SEO-Friendly Tips for Help Center Visibility
- Use keywords naturally: password reset, forgot password, reset link, account recovery, change password, 2FA
- Keep headings descriptive and concise
- Add a brief FAQ section on “no email received,” “expired link,” and “SSO resets”
Need more? Tell me your product name, auth methods (email/SMS/SSO/2FA), and any specific password rules, and I’ll tailor the copy to your interface.
